Wharf T&T is a leading ICT service provider with over HK$5 billion invested in its telecommunications network infrastructure in Hong Kong. In January 2006, Wharf T&T and COL, a professional IT service provider with over 34 years of experience, integrated their respective operations. This integration brought together two highly complementary operations, equipped with comprehensive IT and networking capabilities to provide “one-stop shop” solutions for the communications industry.

Being a BPO service engine for the Wharf T&T, WTTO has the competent to formulate and implement a comprehensive service strategy encompassing customer acquisition, customer care, customer value creation and customer loyalty management.